WHERE DO WE SHIP OUR PRODUCTS?The articles for sale on our web will be only available in the countries that are shown in the drop-down menu "Country" which could be found at the moment of indicating the shipping address.
WHAT HAPPENS IF WE HAVE NO STOCK OF THE PURCHASED PRODUCT?
This is difficult to happen, eventhough we have foreseen this possibility, so if there are difficulties with regard to the delivery of the product, or if there is no stock, we will offer you information as soon as possible about alternative high-quality products which value will be equal or greater that you could order. In case that you do not accept the alternative product, we will give you a full refund for the price that you could have paid.
Applicable prices are the prices shown at our website in the date of the order. The detailed price of each product does include VAT (Value-Added Tax). Shipping costs will be indicated in detail to the customer at time of order. LUNETTA SPAIN reserves the right to make modifications considered appropriate at any time and without notice. It can update, even daily, products and prices according to appearing novelties.
RETURNS AND EXCHANGES
You could return or exchange the products at any time within 30 days from the shipment confirmation. In this case, the price paid for such products will be refund in accordance with our exchange and return policy, as soon as we receive the product in our warehouse. Your right to return or exchange a product will be only applicable to those products returned in the same condition in which you received them. All instructions, documents and packaging of the product shall be included. No refund will be issued if the product is used or if it has suffered any damage, so you should be careful with the products whilst they are in your possession. Please, handle the products carefully while they are in your possession and keep, if possible, the original packaging in case of returning. You will be in charge of paying the costs of returning the articles. Shipping costs and customs incurred by the order will not be refund. If you have any doubts, please do not hesitate to contact us by our contact form. The refund will be made as soon as possible and, in any case, within 30 days from the date you notified us your intention to return the product. The refund will be made by the same mean of payment used to pay.
RETURN OF DEFECTIVE PRODUCTS
In case you consider that at delivery time the product does not fit the characteristics, you should contact immediately by our contact form giving us the product details as well as the product flaw and we will indicate you the way to proceed. The amounts paid for those products which are returned in case of any flaw, when there is really one, will be refund entirely, even the delivery costs. The refund will be made by the same mean of payment used to pay.
CONSUMER GOODS GUARANTEES
Pursuant to the General Law for the Protection of Consumers and Users (TRLGDCU) and supplementary legislation, we inform you that in case of defective product, the seller should proceed, as appropriate, to the repair, replacement, price reduction or the termination of the contract, being all of them free for the customer. The seller shall be liable to the consumer for any lack of conformity showed up within two* years from delivery. The seller must be informed by the consumer and end-user of any lack of conformity within two months since he is aware of it. *Taking into account that the products marketed on this website have a lifespan of less than two years, it will be applied according to the nature of the product marketed.
The delivery time will depend on the shipping method. There are four shipping methods. Store pickup. This option will be available as long as you choose Granada as city for shipment. Registered mail. The order will be shipped as registered letter. The delivery time vary between 24 and 96 working hours. "Correos Express". Order delivery within 24 working hours, you should place the order before 14:00 hours so that we have time for preparing y dispatching the order. International registered mail. This option will be only available for purchase applications from out of Spain. The available countries will be shown in a drop-down list when finalising the purchase. Delivery time will depend on the postal service of each country, so Lunetta Spain cannot guarantee any delivery period.
As provided for in the current legislation, every purchase made through our website shall be subject to Value-Added Tax (VAT), except those made from Canary Islands, Ceuta and Melilla. In this regard and pursuant to Chapter I of Title V of Council Directive 2006/112/EC of 28 November 2006, on the common system of value added tax, the place of supply shall be deemed to be within the Member State of the address where items shall be delivered, and applicable VAT shall be at the prevailing rate in each Member State where items are to be supplied as per the orders placed. Pursuant to the applicable rules and regulations in each jurisdiction, the rule of the "reverse charge" (article 194 of Directive 2006/112) may apply to goods supplied in certain Member States of the European Union if the customer is or is required to be a taxable person for VAT purposes. If this is the case, no VAT would be charged by us, subject to the confirmation by the recipient that the VAT on the items supplied would be accounted for by the customer under the reverse charge procedure.
All the information, copyright, trademark and other intellectual property rights that appear on our website belong to LUNETTA SPAIN or who granted us licence for use. To use such information is required an express authorisation by us or by the brands that granted us licence for use.
The relevant law requires that some information or communication sent to you shall be written. Using this website, you accept that most of the communication with us will be electronic. We will contact you by e-mail or we will provide you information by posting notices on our website. For contractual purposes, you agree to use this electronic mean of communication and acknowledge that any contract, notification, information or other communication that we send electronically fulfill the legal requirements of being written. This condition will not affect your rights recognised by law.